We use innovative approaches and creative ways of working to engage people that were considered unreachable or excluded from mainstream provision due to the level of their needs. We have been able to provide a warm caring environment for people with disabilities and mental health needs locally within their own communities to improve confidence self-esteem, independence and  basic skills. Haqooq has been able to progress its users to further or higher education as well as employment and volunteering. We have taken into consideration what our users wanted and provided activities that they would find beneficial and supportive; as a result our activities were popular. The provision has been person centred based on individual need.